Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.
Specialist.Technical Process & Audit
Job Summary
- Provide support in review of review all technical processes within the technical team, measuring suitability and enforce proper utilization
- Provide support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
Principal Functions
- Assist in conducting periodical review of processes across the technical department with user units
- Conduct continuous alignment of processes with the business strategies
- Support in periodic reviews on the processes adherence, process KPI monitoring within technical units
- Conduct periodic Process KPI measurement and reporting
- Support as business analyst for identified process gaps within Technical
- Support Technical SMEs in developing identified process across the business unit
- Provide necessary support for the internal Audit team in conducting audit oversight functions
- Follow up on action points on the Internal Audit and ensure closure across the technical department
Educational Requirements
- First degree in Engineering , Project management or Social Sciences
Experience,Skills & Competencies
- Three (3) to Five (5) years post NYSC work experience
- Basic Network Administration knowledge
- Document handling
- Data Gathering and Analysis
- Process design
- Personal Effectiveness
- Problem Solving
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
Manager. Technical Support
Job Summary
- Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
- Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
- Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit
Principal Functions
- Manage the conduct of periodic process reviews cross the technical department with user groups
- Manage all ERM initiatives across the QoS and Technical Support units
- Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
- Support as business analyst for identified process gaps within Technical unit
- Support Technical SMEs in developing identified process across the business unit
- Periodically review the utilization of processes within technical units.
- Engage with Technical SMT as a business analyst on continuous operational efficiency
- Set up and report on Vendor management Performance periodically, with cross departmental focus
- Provide support on Company QoS Improvement Programs
Educational Requirements
- First degree from a recognized University
Experience,Skills & Competencies
- Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
- Data Gathering and Analysis
- Process design
- Problem Solving
- Communication
- Change Management
- Passion for Excellence
- Integrity
- Empowering people
- Growing people
- Team work
- Customer Focus
How to apply
